Privacy Policy

At o9bet, we respect the privacy of every player who visits and uses our platform. This Privacy Policy explains what personal data we collect, how we use it, who we may share it with, and what rights you have over your own information. By accessing or using o9bet, you agree to the practices described in this document.

This policy applies to all users registered on o9bet, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh. Whether you are betting on cricket, spinning slots, playing live casino games, or trying crash games such as Aviator, this policy governs how your data is handled throughout every interaction with our platform.

We are committed to handling your information responsibly, transparently, and in line with globally accepted data protection standards. o9bet uses industry-standard security protocols to ensure that your data remains private, secure, and never misused.

When you register an account, make a deposit, place a bet, or contact our support team, o9bet may collect the following categories of personal data:

• Identity information: full name, date of birth, username, and national ID or passport details where required for account verification.
• Contact information: mobile number, email address, and mailing address (if provided during registration or KYC).
• Financial information: payment method details such as bKash, Nagad, Rocket, or Upay wallet numbers; transaction amounts and history; withdrawal requests.
• Technical data: IP address, device type, operating system, browser type, session duration, clickstream data, and geolocation (city-level only).
• Behavioural data: games played, bet amounts, win/loss records, bonus usage, and any preferences you set within the platform.

We only collect information that is strictly necessary for operating our services, complying with applicable regulations, and delivering the best possible experience to our Bangladesh players. We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, or health data.

The personal data o9bet collects is used exclusively for the following purposes. We do not sell your information to third parties, and we do not use it for unrelated commercial activities:

• Account creation and management: to register, verify, and maintain your o9bet player account securely.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to detect and prevent fraudulent transactions.
• Platform personalisation: to remember your game preferences, preferred language, and betting history so that your experience on o9bet is seamless and relevant.
• Customer support: to respond to your queries, resolve disputes, process bonus claims, and provide assistance when you contact us via email.
• Regulatory compliance: to fulfil our obligations under applicable anti-money laundering (AML) requirements, responsible gaming guidelines, and age verification (21+) obligations.
• Security and fraud prevention: to monitor unusual account activity, protect against unauthorised access, and ensure the integrity of our platform for all Bangladesh players.

o9bet uses cookies and similar tracking technologies to improve platform performance, remember your session, and analyse how players use our services. Cookies are small text files stored on your device that help us deliver a faster, more personalised experience.

We use three types of cookies on o9bet:

• Essential cookies: required for the site to function correctly, including login session management and secure payment flow. These cannot be disabled without breaking core functionality.
• Analytical cookies: help us understand which pages and games are most popular, how long players stay, and where they encounter friction — so we can continuously improve o9bet.
• Preference cookies: store your chosen language, currency display setting (৳ BDT), and notification preferences so you do not have to reconfigure them on every visit.

You may adjust your browser settings to block or delete cookies at any time. Please note that disabling essential cookies will affect your ability to log in and use certain platform features. By continuing to use o9bet, you consent to our use of cookies as described above.

o9bet does not sell, trade, or rent your personal data to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Trusted service providers: third-party companies that help us operate the platform, such as payment processors (bKash, Nagad, Rocket), IT infrastructure providers, and KYC verification services. These partners are bound by strict confidentiality agreements and may only use your data to perform services on our behalf.
• Legal and regulatory authorities: if required by law, court order, or competent regulatory authority, we may disclose your personal data to comply with applicable legal obligations. We will notify you of such disclosure where legally permitted.
• Business transfers: in the unlikely event of a merger, acquisition, or sale of all or part of o9bet's business, your data may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.

Under no circumstances will o9bet share your data with advertising networks, data brokers, or any external entity that would use it for purposes inconsistent with this Privacy Policy.

o9bet takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL (Secure Socket Layer) encryption for all data transmitted between your browser or mobile device and our servers, secure storage of financial and identity data, role-based access controls that restrict which staff members can view your personal information, and regular security audits of our platform.

While we take every reasonable precaution to protect your data, no internet-based system can be guaranteed to be 100% secure. If you suspect that your o9bet account has been compromised, please contact our support team immediately at the email address below so we can take swift protective action.

o9bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy. In practice, this means we keep your account data and transaction records for a minimum period required to comply with financial recordkeeping and AML obligations, which is typically five years from the date of your last transaction or account closure, whichever is later.

Once the retention period expires, we securely delete or anonymise your personal data so that it can no longer be linked to you. Anonymised, aggregated data (with no connection to individual identities) may be retained indefinitely for statistical and platform improvement purposes.

As an o9bet player, you have the following rights concerning your personal data. To exercise any of these rights, simply contact our support team with your account details and the specific request:

• Right of access: you may request a copy of all personal data we hold about you, free of charge, within a reasonable timeframe.
• Right of rectification: if any of your personal data held by o9bet is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right of erasure: under certain conditions, you may request the deletion of your personal data. Note that we may be required to retain some data to comply with our legal obligations even after account closure.
• Right to object: you may object to the processing of your personal data for any purpose that is not strictly necessary for the operation of your account or our legal compliance obligations.
• Right to data portability: you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service if you wish.

We will respond to all legitimate data rights requests within 30 days. In complex cases, we may extend this by a further 30 days, provided we notify you within the first 30-day period.

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment details are handled directly by those respective payment providers. o9bet does not store your full card numbers or mobile financial service PINs on our servers. Payment data is transmitted via encrypted channels directly to the payment processor.

Each third-party payment provider operates under its own privacy policy and terms of service. We encourage you to review the relevant privacy documentation of bKash, Nagad, Rocket, and Upay if you have questions about how those providers handle your financial data independently of o9bet.

o9bet is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. During registration and KYC, we verify that all players are aged 21 or above before granting full account access. If we become aware that a user under 21 has registered, their account will be suspended immediately and all related data will be handled in accordance with applicable regulations.

Personal data connected to responsible gaming features — such as deposit limits, self-exclusion requests, and time-out settings — is treated with the highest level of confidentiality. This data is used solely to enforce the player-requested restrictions and is never shared with third parties for commercial purposes. If you feel that gambling is negatively affecting your life, please visit our Responsible Gaming page or contact our support team immediately.

o9bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of o9bet following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you are always aware of how we handle your data. If you disagree with any material change, you may close your account at any time by contacting our support team.